Account Director

Job Title: Account Director (Key Accounts)- Liverpool University & RAF Marham Accounts.

Company: Integral UK

Job Summary: The Account Director at Integral UK is responsible for managing the Liverpool University and RAF Marham accounts, ensuring the delivery of best-in-class facilities management services. This role involves building and maintaining strong client relationships, driving operational excellence, and leading a team of professionals to achieve client objectives.

Key Responsibilities:

1. Account Management: Serve as the main point of contact for the Liverpool University and RAF Marham accounts, ensuring the successful delivery of services and maintaining a strong client relationship.
2. Create strong relationships at a senior level with both UoL and RAF Marham key client decision makers.
3. Oversee performance management and reporting, looking at data trends to drive better performance and operational client reporting.
4. Strategic Planning: Develop and implement an account plan aligned with the client's objectives, working closely with internal stakeholders to ensure service delivery meets expectations.
5. Operational Excellence: Monitor performance metrics and key deliverables to drive operational efficiency and improve service levels.
6. Team Leadership: Manage a team of professionals, providing guidance, coaching, and support to ensure high-quality service provision.
7. Contract Compliance: Ensure compliance with contractual obligations, including agreed service levels, performance standards, and financial targets.
8. Financial Management: Monitor and manage the account budget, working in collaboration with finance teams to drive profitability and cost-effectiveness.
9. Business Development: Identify opportunities to expand services and generate additional revenue streams within the Liverpool University and RAF Marham accounts.
10. Implement the key actions identified as service improvement opportunities, ensuring they are developed on a Tactical and Operational level.
11. Health and Safety: Champion a strong safety culture, ensuring compliance with health and safety regulations and implementing best practices.

Qualifications and Experience:

• Industry relevant qualifications and demonstrable experience (e.g., Business, Facilities Management, Engineering).
• Proven experience in a similar role within a facilities management or related industry.
• Strong understanding of facilities management practices, regulations, and industry trends.
• Excellent client relationship management skills with a track record of building and maintaining long-term client partnerships.
• Demonstrated experience in team management, including performance management and development.
• Sound financial acumen and experience managing budgets.
• Strong communication, negotiation, and presentation skills.
• Ability to work well under pressure and adapt to changing priorities.
• Relevant professional certifications may be advantageous (e.g., BIFM, IFMA).