Job Description: Cleaning Operations Manager
Position Overview: The Cleaning Operations Manager will lead and manage the cleaning teams to ensure a positive, motivational, and supportive working environment. This role involves advanced planning of all cleaning operations, focusing on training and development, and ensuring excellence in cleaning standards and customer interactions.
Key Responsibilities:
Leadership:
- Lead the cleaning teams to foster a positive and motivational work environment.
- Plan and schedule all cleaning operations, including periodic tasks.
- Focus on team training and development to establish good working practices and enhance customer experiences.
- Ensure high standards in cleaning operations, including security, health and safety, compliance, and staff presentation.
Best Practice and Innovation:
- Provide professional support in service-related and contractual matters.
- Maintain high standards and suggest initiatives for continuous improvement.
- Manage and resolve all cleaning feedback and complaints.
- Collaborate with stakeholders to promote teamwork and add value.
- Manage and report on cleaning operational budgets transparently.
Team Management:
- Lead and support direct reports positively.
- Ensure exceptional operational standards and meaningful interactions with building users.
- Work with senior leadership to plan staffing and manage capacity during peak times.
- Conduct recruitment, induction training, and development of colleagues.
- Ensure compliance with quality performance measures and resolve any failures professionally.
Communication:
- Ensure effective communication through meetings, handovers, and reporting.
- Attend business progress and team meetings as required.
- Deliver concise and sound written reports for internal and external communication.
- Maintain confidentiality in client communications.
Brand Enhancement:
- Reflect the brand and culture in team behaviours.
- Drive sustainable service delivery.
- Consistently exceed customer expectations and ensure long-term satisfaction.
Qualifications:
- Proven experience in a leadership role within cleaning operations.
- Strong organizational and planning skills.
- Excellent communication and interpersonal skills.
- Ability to manage budgets and report transparently.
- Knowledge of health and safety regulations and compliance standards.
This role is ideal for a proactive leader with a passion for maintaining high standards and fostering a positive team environment.