Account Director

Location: London

Direct Reports: Account Delivery Managers / Contract Delivery Managers

Reporting to: Divisional Director Integral Direct

The Role Purpose of the Account Director

To provide leadership, development and performance management across a high profile, multi-use destination in London.
The Account Director is a key role in providing strategic, tactical and technical operational leadership and direction across multiple workstreams and complex stakeholder map and commercial model.

Key Responsibilities of the Account Director

The Account Director is a key role providing strategic and tactical leadership plus operational management within a dynamic multi-client environment.
Lead a multi-faceted team of Contract Managers, and a wider engineering to ensure exceptional service delivery at what will become a globally recognisable destination venue.

Main Duties of the Account Director

Leads and develops dedicated account / contract teams.
Set the strategic direction for the team.
Deliver the strategic goals / direction of the sector
Member of Integral extended leadership team comprising, Integral and supply chain partners working with a “one team” ethos.
Manage the P&L of your contracts including sales/growth/costs and WIP/Debt management including fee revenue targets and stretch objectives.
Establish a robust governance framework that drives collaborative working relationships with all stakeholders and suppliers.
To identify opportunities and work with wider stakeholders to develop associated operating models for Integral to add more value to providing additional/alternative services and methods of delivery to drive business development of the Contract.
Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.
Set priorities for the team to ensure task completion, coordinates work activities with others.
Build Partnerships with Client and Colleagues through open transparent and timely communication.
Ensure a professional image of JLL-Integral is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.
Adapt management style to meet changing needs of the business or operational circumstances.
Inform the Divisional Director of all contract issues that are likely to impact internally or externally on Integral.
Provide support and coaching for Direct reports.
Ensure technical support and infrastructure is maintained at all times for the effective operation.
Ensure an effective process is in place for change management and governance of the estate and contract.
Prepare & conduct presentations/proposals when required that are suitable for executive level review.
Ensure contract quality documentation & implementation programs are produced & delivered for the contract.
Ensure contract renewals/variations are completed within change control procedures & operational performance & the account P&L is reviewed annually.
Make decisions guided by policies, procedures and business plan.
Provide informative and engaging communications to the contract team members to inform them of client and business priorities.
Recognise, respect and reward the contributions and achievements of others.
Drive and encourage development of self and others through learning and on the job experience.
Understand Integral processes and business model.
Work with key support workstream leads and wider JLL subject matter expertise to develop competitive service offering.
Leverage benefits of our market leading technological platforms and tools to develop service offering and customer experience.
Development of service offering, particularly project work to all business units within the Integral group.
Ensure good working relationships are developed between all departments within the business.
Ensure correct control measures and cost controls are in place.
Ensure quality assurance procedures are adhered to and any new policies,
Ensure commercial agreements are in place and change control is up to date across all accounts, reviewed annually as a minimum

Experience Required:

Managerial experience at Account Director above within technical and or hard services is essential.
A demonstrable track record in leading engineering teams within a highly complex and high profile environment with excellent knowledge of the industry market.
Previous experience working with major construction principal contractors and mobilising sites from CDM to occupation is desirable.
Ability to work effectively within a matrix management structure
New business hunter qualities as well as very strong account management skills
Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
Communicate using appropriate styles, methods and timings
Role Model enthusiasm and energy about their work and encourages others to do the same.
Demonstrate resourcefulness when acquiring additional professional expertise.
Use tact and diplomacy to exchange information and handle sensitive issues.
Project a professional demeanour with colleagues, clients and their customers.
Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
Ability to understand the key financial, labour and material variables within budgets in order to achieve target return for Integral.
Excellent interpersonal, written and verbal communication skills.
Able to maintain an objective and positive focus through periods of high and sustained work pressure.
Strong technical knowledge and experience, coupled with in-depth knowledge of condition-based maintenance and exploitation of remote monitoring technology.

Qualifications Required

Industry relevant qualifications and demonstrable experience
IOSHMS
Competent working knowledge of M&E or Fabric disciplines
Sound level of administration and organisational skills
Account Leadership experience
Computer literate Word, Excel, Outlook