Technology Support Engineer – EMEA – IT

Technology Support Engineer – EMEA – IT

The schedules below relate to the basic skill-set required of a Technology Support Engineer.

Candidates should be able to demonstrate a true working knowledge and genuine hands-on experience of working with the technologies listed.

Candidates should consider the implications of and the commitment required when working for a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications.

Basic Technical Skill Set

• Windows 10, (building / configuring, installing, setting up and administering Windows 10 computers in a network environment),

• Active Directory (Sever 2016)

• Office 365 Admin Portal

• MS Office 365 Suite of applications

• Hardware setup (laptops, desktops, Tablets, IPhone, Androids),

• Microsoft Remote Desktop Services (RDS)

• Familiarisation with infrastructure cabling and patching.

• Basic networking including wireless

• Audio Visual Systems, Video Conferencing and Audio Conference Bridges

• Familiarisation with SCCM

• ITIL awareness

Duties

• Providing face to face support as well as over the telephone and email,

• Remotely, troubleshooting Windows PC hardware and software faults,

• Administering network user rights and permissions,

• RDS knowledge

• Take responsibility for maintaining IT equipment's Inventory database,

• Monitor and report licence status for all IT equipment,

• Supporting MS Office 2013, 2016, O365 and Active Directory,

• Install, set up and administer Windows 10 computers in a network environment as well as providing network support and administration,

• Acting as the local ‘intelligent hands’ in support of other support operations.

• Assistance with the establishment of audio and video conferences.

• Responsible for creation and maintenance of the desktop builds and end-user environments

Experience

• Demonstrable technical experience in supporting desktop hardware and software;

• Demonstrable understanding of Microsoft operating system environments (including O365 suite and Windows 10);

• Good awareness of the licencing requirements for hardware and software;

• Sound problem solving and innovative analytical skills;

• Familiarisation with ITIL practices;

• Small project engagement, (office re-organisation / moves);

• Self-motivated and pro-active approach;

• Ability and willingness to participate in a flexible/multi-skilled team;

• Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening;

The Person

• A self-motivated individual with a very clear understanding of service and service delivery.

• Someone who will take ownership and stay with it until full resolution has been tested and verified.

• A good communicator with empathy for users, particularly those non-versed in ‘IT speak’.

• Calm, positive and resourceful, especially when under pressure; with a mind-set focussed upon quality.

• Happy to work to completion / resolution rather than the clock.

• Takes ownership and follows up.

• A corporate Tech Support Engineer delivering a ‘local, personal product’.

• A disciplined individual who is diligent in going about and reporting the activities of the working day.

• Someone with sufficient presence to co-ordinate and drive other support towers to deliver lasting solutions.

• A consistent and solid team player committed to their work and client