Assistant Contract Delivery Manager
Core locations for travel: Southwest & South Wales, Ideally Based Bristol.
Integral is a leading provider of facility and property management solutions, offering innovative and sustainable services to clients across various sectors. As part of the JLL family, we are committed to delivering excellence and creating value for our clients.
We are seeking a detail-oriented and proactive Assistant Contract Delivery Manager to join our team. In this role, you will support the Contract Delivery Manager in ensuring the successful execution and management of client contracts, maintaining high standards of service delivery, and contributing to client satisfaction and retention.
Key Responsibilities:
- Assist in overseeing the day-to-day operations of assigned contracts, ensuring compliance with agreed-upon terms and service level agreements.
- Support the Contract Delivery Manager in developing and implementing strategies to improve service delivery and operational efficiency.
- Monitor key performance indicators (KPIs) and prepare regular reports on contract performance, highlighting areas for improvement.
- Collaborate with internal teams, including operations, finance, and human resources, to ensure smooth contract execution.
- Assist in managing client relationships, addressing concerns, and identifying opportunities for service expansion.
- Support the budgeting process and help monitor contract profitability. Including preparing and submitting quotations. PO approvals. Managing AWS. Financial invoice approvals.
- Participate in contract review meetings and contribute to continuous improvement initiatives.
- Assist in the development and maintenance of standard operating procedures (SOPs) for contract delivery.
- Support the recruitment, training, and development of contract delivery team members.
- Ensure compliance with health and safety regulations, company policies, and industry standards.
- Utilise facilities management software and data analytics tools to track contract performance and identify areas for improvement.
- Assist in implementing and managing building management systems (BMS) and computerized maintenance management systems (CMMS) for efficient contract delivery.
- Support the integration of IoT devices and smart building technologies to enhance service delivery and operational efficiency
Qualifications / Experience:
- 1-2 years of experience in contract management, facilities management, or a similar Supervisory role
- Strong understanding of contract terms, service level agreements, and KPIs
- Excellent organisational and time management skills
- Strong analytical and problem-solving abilities
- Proficient in Microsoft Office Suite, particularly Excel
- Familiarity with facilities management software is a plus
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Able to cope with a fast-paced changing workplace and systems environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development, training and career growth within Integral
- Collaborative and innovative work environment
About Us:
We’re Integral, part of JLL. We’re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
If you’re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at Integral and JLL!
Applying:
So we can really get to know you and what you can offer please include an up-to-date CV with your application.
All candidates will be required to provide valid proof of Right to Work in the UK and ID at interview.
Successful candidates are also required to pass a DBS check at our cost.
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