Integral UK LTD are recruiting a soft services Manger to work at our client site in SE1 8NZ.
You shall work Monday - Friday (40 hours a week) flexibility required. £40,000 - £45,000 per annum
3 years experience required
Position Concept
To provide proactive customer focused management and support to soft services functions at Synnovis Pathology Hub.
We are looking for a positive, client centric individual with great communicational, interpersonal and leadership skills. This role will be responsible for maintaining high standards across soft services within Integral’s TFM model.
Punctual and well presented, team enthusiast with excellent attention to detail.
Synnovis is a newly opened 9 story Life Sciences environment, bringing central London pathology into one place. Integrals are responsible for the Mechanical, Electrical, HVAC, Fabric related maintenance and reactive repair works, as well as Soft Services coffee vending, Cleaning, Porterage, Security.
Key Tasks
Duties to include:
People management of site dedicated cleaning, porterage, and security personnel.
Management of team working patterns and rotas. Overtime, Absences – Annual leave/ sickness. Responsible for arranging cover to ensure operations are always fully staffed.
Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM – required for governance and performance review.
Priorities workload in line with contractual SLA / KPIs in relation individual tasks.
Subcontractor correspondence for relevant Soft Services led contracts, including but noy limited to, lab coat laundry, waste stream (Clin Waste) vending, Occ health and consumables.
Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to.
Carry out routine internal audits and support stakeholders with external audits as required.
Waste Management and reporting, all compliance related admin including waste transfer notes.
Support Account Manager with strategic planning and innovation development to enhance services across service lines.
Active input and collaboration in client governance meetings led by Account Manager.
Handle and escalate situations proactively with customer sensitivity.
Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks.
Personal Specification:
Previous experience in soft FM (min 2 years)
Proven People management experience
Strong leadership skills – active motivator
Life science sector knowledge (desirable)
Strong literacy and numeracy skills
Commercial and financial awareness
Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint)
H&S trained (iosh/ nebosh – desirable)
Waste Management (clinic waste desirable)
Ability to make effective decisions quickly, multitask and effectively prioritize workload
Adaptable to changes in volume, patterns, and priority levels
Capable of working under pressure
The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken at Integral Management request.