2x Corporate Receptionists
25 hours a week Monday- Friday either 07:00-12:00 or 12:00-17:00
Role Purpose
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Customer Service:
- Greet, assist and direct candidates/new hires/visitors and the general public to the appropriate staff member.
- Receive, direct and relay telephone, email and other queries.
- Administration of parking spaces for visitors, employees (where applicable)
- Arrange taxis for client staff and visitors as requested.
- Book onsite meeting rooms and hospitality as per client requests and according to site procedures.
HSE, Security & Quality:
- Liaise with site managing agent and site security.
- Completing Inductions for HS&E.
- Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety.
- Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
- Monitor and maintain office and badge consumables in line within agreed stock levels.
- Maintain the security sign-in book.
- Carry out site induction, for new starters, act as the first line of support for any concerns raised.
- Understand & actively support JLL’s Quality Management program.