Engineering Supervisor
Reporting to: Technical Account Manager
Hours: 0800-1700 Mon-Fri
Position Concept
This key position and challenging role of the Engineering Supervisor reports directly to the Technical Account Manager, deputising in Technical Account Managers absence, you will be key stakeholder of the MEP operational delivery within the Critical Facility. The Engineering Supervisor will have direct line management responsibility for the engineering team and is accountable for the effective management of this team on the account.
As the post holder, you will be expected to have a detailed technical understanding of all installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team.
Working closely with the engineering team the Engineering Supervisor will be responsible for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Engineering Supervisor will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.
You will ensure that the conduct of any personnel under your control is safe, professional and conscientious. You will also be required to attend site meetings with the client and on behalf of the client as requested. Driving a Health and Safety lead culture throughout the team on the account, with your experience and knowledge of safe systems of works and compliance.
Duties to include:
- Supervise, coordinate and provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
- Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required.
- The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
- Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.
- Ensure that Specialist Vendor worksheets are signed off where necessary, that quality of work has been inspected and recommendations are communicated by the Engineering Team. Any remedial actions are captured/recorded, and proposals submitted to the customer for review/approval.
- To provide backup as engineering relief cover in the event of an emergency, which may require temporary Shift working.
- Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).
- Take a leading role in the operation of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs.
- Attend weekly operations meetings, and other client meetings as requested, in conjunction with the Technical Account Manager.
- Assisting the Technical Account Manager in completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)
- Prepare effective information to be included in the Integral monthly MEP Engineering reports.
- Ensure the asset database and electronic O&M systems are correct and up to date.
- To monitor utilities usage and report to the client on any abnormalities or energy savings opportunities.
- Provide input into engineering risk register and report on critical systems availability/asset reliability.
- Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
- Management of onsite critical spares including maintaining site stock register and monthly auditing.
- Compilation of critical incident & near miss reporting and after-action reviews for any critical incident.
- Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.
- Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations
- Production of quotation for critical infrastructure enhancement / corrective works from service visits.
- Implementation/Development/Maintenance of Site-Specific SOP/MOP/EOP including matrix.
- Implementation and delivery of critical infrastructure scenario training.
- Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
- First Line Management of escalation of Specialist Vendor performance issues.
- Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team
- Maintain minimum levels of resourcing onsite, management and arrangement of suitable resourcing where required.
- Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
Personal Specification:
- Minimum of 3 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar
- HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE)
- Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
- C&G Pts. 1 & 2, equivalent or exceeds.
- 18th Edition IEE: Wiring and Installation
- IOSH Managing Safely (Or NEBOSH equivalent)
- Excellent communication skills and the ability to deal with all levels of staff/management/customers.
- Ability to lead, motivate and direct a small team of engineers and supervisors.
- Enthusiasm & Proactive in achieving the highest standard of operation.
- Have excellent IT and report writing skills.
- Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
- Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
- Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training
- Advanced communication skills with a full understanding of customer needs & expectations
Collaborative Team Player, who works effectively to achieve common goals.
The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken at Integral Management request.