We are seeking an experienced Regional Service Manager to oversee and optimize our service operations for integral cooling technologies across a designated region. The ideal candidate will lead a team of service technicians, manage client relationships, and ensure the efficient delivery of maintenance and repair services for our cooling systems.
Main Duties and Responsibilities
• Ensure that the Retail / Commercial Service Administration team maximises service performance in line with Integral and our customer’s KPIs
• Manage consistent delivery of all team objectives.
• Be responsible for the Business Unit (BU) P&L in conjunction with your Line Manager.
• Ensure that the BU operates in line with Integral’s policies and procedures.
• Manage and create suitable working patterns to ensure adequate cover 24/7
• Motivate and manage the BU Administration Team.
• Develop and implement improvement initiatives to increase operational efficiency ensuring all service works and PPMs are dealt with in a timely and efficient manner.
• Prepare analysis, report and presentations for senior management and customers, attending meetings and performance reviews to present said data when required.
• Representing Integral and Cooling Technologies division with clients at a senior level taking account responsibility for key accounts.
• To meet, develop and maintain clients within the Retail, Commercial and Industrial fields.
• Manage and be a part of the 24/7 escalation process.
• To identify means of generating extra revenue through new initiatives .
• To identify cost saving initiatives.
• Where possible - to assist others with tasks that may be outside of the scope of your role.
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Ensure compliance with all procedures throughout within your remit.
• Comply with all ISO9001, ISO14001 and ISO18001 standards.
• To ensure Refrigeration industry codes and standards are upheld.
• To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
• Adhere to and manage H&S procedures with due regard for business constraints and efficiency.
|
Experience and Qualifications |
Well organized and attention to detail. A flexible approach to work including travel and unsociable hours. Excellent communication skills both written and verbal. Excellent customer service skills. Experience within the Refrigeration and M&E Industry. Experience with Global, Vixen, Verisae, Ai, CAFM Systems and Remote Worker IT Platforms. Experience of Service Delivery with National Supermarket Retailers. Management of a service desk environment. Experience of liaising with customers and their managing agents. #LI-MW |