We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Helpdesk / Scheduling Advisor to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are managed efficiently and effectively.
Key Responsibilities:
- Act as the first point of contact for client inquiries, providing timely and accurate responses to build and maintain strong client relationships.
- Coordinate with the mobile workforce and vendors, ensuring seamless scheduling and execution of facility management tasks.
- Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services.
- Manage and resolve any issues or complaints with a solutions-focused approach, aiming for client satisfaction.
- Collaborate with various internal departments to ensure services are delivered efficiently and in alignment with client expectations.
- Utilise customer feedback to continually improve service offerings and processes.
- Maintain accurate records of client interactions, services provided, and feedback received.
Skills and Qualifications:
- Proven experience in a customer service role, experience within the facilities management sector is advantageous.
- Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
- A proactive problem-solver with a strong focus on achieving client satisfaction.
- Experience with scheduling software and tools is advantageous.
- Flexibility to adapt to the dynamic needs of a mobile workforce and vendor management.
- A team player who can collaborate effectively across different departments and levels of management.
Why Join Us?
- Be part of a reputable and growing company that values excellence in service.
- Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success.
- Join a supportive team environment that fosters professional growth and development.
- Competitive salary and benefits package.
How to Apply:
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role to our HR department.
We are committed to creating a diverse work environment and encourage applicants from all backgrounds to apply.