The Technical Services Manager (TSM) is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the Aviva (AI) portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business.
The purpose of the role:
The TSM ensures that the appointed MEP service partner(s) works with the JLL FMs as a cohesive team, reflecting the vision and ambition of AI. The role requires the effective management of these partners to provide the services within the agreed scope and budget and in accordance with their contractual obligations, SLAs and key performance indicators. The TSM will work in collaboration with all members of JLL & the AI team
Responsibilities:
- Develop and implement operational best practices and working initiatives.
- Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered.
- Effectively contribute to the completion of individual buildings Activity Calendar and significant building events. Eg. Annual black building tests, M&E audits, actions, and document review
- Proven track record of technical problem solving.
- Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience.
- Effectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations.
- Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately.
- Ensure all contracts are maintained within the agreed budget and seek alternative ways to improve customer service and reduce expenditure.
- Lead in energy management for the portfolio at individual building level. Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on.
- To enhance the capability of existing buildings technology, contributing where required to the development of new SMART building technology platforms, and data analysis. Ensure the Client's assets operate at their optimum performance and that energy is closely managed and reported in accordance with building accreditations such as Nabers.
- Soft land newly completed buildings into operations after they have achieved practical completion. Assist in collating, measuring, and analysing building data necessary for obtaining the initial Nabers rating. Coordinate with the key retained construction contractors and design engineers responsible for achieving the design rating.
- Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects.
Qualifications:
- Preferably professionally registered (IEng or CEng) or working towards this
- Preferably HNC or Degree in Building Service Engineering or relevant engineering subject
- Preferably equivalent minimum 10 years’ experience at technical engineering management level.
- Membership of IWFM or AssocRICS and or IOSH
- National General Certificate in Occupational Safety and Health – accredited by NEBOSH or IOSH
- Proven track record of technical problem solving
- Ability to communicate technical subject to non-technical customers and team members
- Ability to produce technical reports
- Extensive mechanical, electrical BEMS and SMART buildings services knowledge
- Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate