Role Purpose
The role of operations manager is to lead and manage a team of project managers, supervisors, operatives and sub-contractors in delivering a number of concurrent projects for the Banking Hub account and to provide quality and timely services in a professional manner. The operations manager will also be responsible for ensuring that all projects are commercially managed in a professional and proactive manner to protect and enhance the profitability of our projects. The main volume of operations will be Fit out works in a retail environment but may also include other services required within wider project delivery within the Integral business. As the operational lead for your business area you will be comfortable managing a number of team members, client stakeholders and supply chain. This is a key role providing support to the project delivery teams and ensuring that company processes and ethos is delivered consistently.
Accountabilities
- · Has a good knowledge of and adheres to the Company’s Policies and Procedures, ICDL and other governance
- To line manage a team of project managers, supervisors, operatives & sub-contractors delivering project works to our clients
- To hold regular reviews (PRMs) on each project to ensure programme, cost, quality and safety are controlled in line with the business expectations
- To ensure a high level of service is delivered and develop relationships with key stakeholder clients to encourage repeat business and long term strategic frameworks
- To assist and develop new opportunities with existing and new clients in line with the business strategy to focus on predominantly end user clients
- To ensure compliance with all Integral group policies and procedures
- To deliver financial targets to meet established objectives, this will include the reporting of financial status with the support of the Commercial team
- To lead the relevant site based project team to ensure compliance with company policies and procedures including Health & Safety, Quality Assurance and Engineering standards.
- To ensure works are carried out to high standard complying with relevant British Standards and codes of practice.
- To provide support for the Business Estimating Function as required.
- To manage the provision of technical support to the contract.
- To obtain and support the training for staff and operatives
- To carry out staff appraisals for direct reports setting out training and development programs as required.
- Maintain a close working relationship with Commercial, Engineering, Estimating / Work Winning and Support teams.
- Assist in final contract negotiations prior to contract award (including such matters as commercial and engineering matters)
- Provide engineering support as necessary to the business should workload demand in other areas or other new works.
- To take responsibility for the overall performance of your team.
- To develop customer relationships and provide excellent customer service.
- All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.
- Identify and share innovations from across the business, including the latest installation techniques and lessons learnt
Qualities & Experience
• Computer literate IT skills, Proficient in Excel, Outlook and PowerPoint
• Strong educational background – degree or equivalent experience
• Leadership experience combined with good Mechanical and Electrical technical knowledge
• A proven track record of delivery
• Experience managing multiple projects with diverse scope of works.
• Clear and confident written and verbal communication skills
• Knowledge and skills to effectively problem solve
• High level of self-motivation, organisational ability and drive to meet deadlines
• Commercial Aptitude.
• Negotiation skills.
• Proven accounts and financial management track record