Category Manager - Hard Services and Projects

Category Manager – Hard Services and Projects

UK Based / Remote – Near London, Birmingham, Bristol, Manchester or Leeds preferable

ABOUT INTEGRAL

Integral, a JLL company, is a leading Mechanical, Electrical and Fabric property maintenance business, providing Planned, Preventative and Reactive Maintenance to over 1,600 clients in 64,000 locations. We are shaping the future of facilities services and are passionate about making all buildings more efficient and sustainable.

As a member of the JLL family, Integral is part of a global network whose mission is shaping the future of real estate for a better world. Our one team approach is unique and helps to solve challenges across broader real estate spectrum. As a JLL company we are more focused than ever on delivering innovative, flexible and data driven solutions. By putting technology at the core of our delivery and working with an ecosystem of proptech partners, our skilled engineers can more effectively manage buildings. It means we understand what’s happening beneath the surface, improve experiences and support businesses on their journey to net zero.

People are at the heart of what Integral does. We pride ourselves on delivering service with care and respect, especially during difficult times when we’re needed the most. We provide service with character.

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements below. We’re interested in getting to know you and what you bring to the table!

JOB PURPOSE:

This Category Manager role sits within our Integral Procurement Team, reporting into the Head of Category Management, and working alongside the business to develop and execute category strategies and manage supplier relationships. 50% of this role will be allocated to supporting our Integral Projects team in developing their Preferred Supplier list and category strategies for Small Works and Major Projects. The remaining 50% will focus on Hard Services categories.

The principal purpose of the role is to build strong market knowledge and insights across all the service lines and sectors that Integral currently operates, and to develop category strategies that support and facilitate the business in delivering optimal solutions. Also, the ability to develop and manage preferred suppliers and to identify where the opportunities are to self-perform versus delivery via our preferred suppliers.

KEY RESPONSIBILITIES AND DELIVERABLES:

• Subject matter expert for allocated categories and main point of contact within Integral and across the wider JLL organisation for any enquiries or solution development opportunities.
• Accountable for creating strategic solutions for specific commodity and service requirements and where necessary manages procurement event planning, RFP / quotation management, bid analysis and recommendations, liaison with internal stakeholders for contract approvals, savings reporting, documentation and compliance.
• Responsible for the strategy development, execution and performance of all category related activities. Continuously drive category opportunities and proactively identify, agree and execute those projects.
• Responsible for developing and implementing Integral Projects Procurement Strategy.
• Work with the projects leads to identify the requirements of the businesses and looks to drive synergies across UK / EMEA through the wider JLL and Tetris businesses.
• Deliver financial targets in line with business expectations and proactively seek opportunities to target the delivery of additional benefits whilst mitigating impacts such as inflation, materials shortages etc.
• Possess strong FM market knowledge, keep up to speed on market movements, develop category insights and create clear category plans which are regularly updated to reflect market changes.
• Apply market and industry intelligence to identify and qualify new suppliers to support the business and delivery of services.
• Develop a sound knowledge and understanding of Integrals self-delivery capability versus our subcontracting strategy, developing make vs. buy scenarios across each category.
• Utilise supply chain data analytics to assess current needs across the portfolio and enable more strategic thought leadership.
• Rationalise the supply base and implement strategic supplier partner frameworks and maintain these frameworks at senior supplier level.
• Develop SRM with key Suppliers to manage relationships and ensure relevant stakeholders are engaged in the process.
• Develop SPM with key Suppliers and ensure stakeholders are aligned and engaged in this process. Act as the internal issue resolution point and review performance regularly.
• Identify opportunities to develop and implement new policies and procedures, including rationalisation of legacy processes, continuously challenge leakage and non-conformance to preferred suppliers.
• Work closely with Health and Safety and ensure our subcontractors are following our H&S processes and procedures.
• Develop presentations for use with internal and external stakeholders and/or teams as required.
• Apply ethical company standards.

KEY EXPECTATIONS:

• Develop category plans which provide supplier summaries, stakeholder engagement plans, commercial summaries and market insights that lead to the development of both short and long-term strategies.
• Ability to negotiate and have proven negotiation strategies within areas of responsible spend.
• Lead the development and execution of all sourcing-related functions - performing due diligence and assessment of prospective suppliers, executing RFPs/bids, negotiating contracts and ensuring effective transition to operations during implementation.
• Work closely with Integral Procurement colleagues to keep them appraised of category strategies, preferred suppliers and market insights.
• Engage regularly with JLL’s Procurement and Category Management teams to share best practice and knowledge, collaborate and leverage joint opportunities.
• Partner with functional leads across the business to drive both immediate and sustained benefits.
• Bring strategic thought leadership to identify additional cost and operational efficiencies.
• Proactively manage internal stakeholder expectations and escalate at appropriate times.
• Support the Integral and wider JLL ESG and Diversity programmes, and ensure targets are reported and delivered.
• Work closely with the Business Intelligence function and build data insights that can benefit the whole team.
• Subject matter expert for categories and main point of contact within Integral.

REQUIREMENTS & QUALIFICATIONS

Previous Experience:

• Must have 5+ years relevant Hard Services and Projects procurement / category management related experience.
• Ideally experience of managing and working in Hard Services, Projects or an Engineering discipline.

Education and skills:

• Bachelor’s Degree / Degree in Procurement or Supply Chain preferred.

Certifications:

• Professional certification e.g., CIPS, CPM or evidence of continued professional growth e.g., Finance (ACCA, CIP, IMC); Business (MBA, master’s in business or equivalent).

Targeted Competencies:

• Hard Services and Projects Category knowledge and experience is preferred, especially across the UK market.
• Experience of effective supplier management techniques, including commercial and qualitative performance, risk management and supplier relationship management.
• Able to demonstrate experience in a broad range of key procurement skills including leadership, negotiation, influencing, project and change management and governance.
• Excellent written and verbal communication skills with an ability to communicate across all levels.
• Excellent inter-personal and organization skills.
• Proven ability to facilitate strategic supplier relationships and work with senior business executives and across procurement leadership. Includes the ability to sell and present initiatives and/or new ideas.
• Ability to demonstrate value, insight and innovation development.
• Proven ability to deliver results in challenging environments.
• Ability to work in a fast-paced environment with strict timelines, both under own accountability and as part of a team.
• Advanced knowledge of MS Office (Excel, Word and PowerPoint essential).
• Experience of working with CAFM systems and e-Sourcing tools is desired.
• Strong analytical skills with excellent ability to work with large amounts of data and build reports and category strategies.

What you can expect from us:

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL/Integral. Apply today!