Job Title: Operations Manager Company: Integral UK Ltd
Location: High-profile Insurance Company, Leeds
There will be travel involved in the role - vehicle or car allowance
Job Description:
Integral UK Ltd is seeking an experienced and dynamic Operations Manager to oversee our facilities management operations at a prestigious insurance company's headquarters in London. This role is critical in ensuring the delivery of exceptional facilities services in a high-profile corporate environment.
Key Responsibilities:
- Lead and manage the on-site facilities management team, overseeing day-to-day operations and service delivery
- Develop and implement strategic plans to enhance operational efficiency and service quality
- Act as the primary point of contact between Integral UK and the client, maintaining strong relationships at all levels
- Ensure compliance with all relevant health and safety regulations, industry standards, and client-specific requirements
- Manage and optimize the budget for facilities operations, identifying cost-saving opportunities without compromising service quality
- Oversee the maintenance and operation of building systems, including HVAC, electrical, plumbing, and security systems
- Coordinate and manage subcontractors and vendors, ensuring they meet performance standards and contractual obligations
- Implement and maintain quality assurance programs to monitor and improve service delivery
- Develop and manage key performance indicators (KPIs) to track operational performance and client satisfaction
- Lead continuous improvement initiatives to enhance operational processes and customer experience
- Manage emergency response and business continuity plans for the facility
- Oversee sustainability and energy efficiency initiatives in line with client goals and industry best practices
- Prepare and present regular reports to senior management and client stakeholders
Qualifications and Skills:
- Minimum of 5-7 years of experience in facilities management, preferably in a corporate or financial services environment
- Strong leadership skills with proven ability to manage and motivate teams
- Excellent understanding of building systems, maintenance practices, and facilities management technologies
- Solid knowledge of health and safety regulations and industry standards (e.g., BIFM, IWFM)
- Strong financial acumen with experience in budget management and cost control
- Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of an organization
- Proficiency in facilities management software and Microsoft Office suite
- Strong problem-solving skills and ability to make decisions under pressure
- Experience in contract management and vendor relations
Additional Requirements:
- Relevant professional certifications (e.g., FMP, CFM, MBIFM) are highly desirable
- Flexibility to work outside normal business hours when required
- Understanding of the specific needs and challenges of managing facilities in the insurance or financial services sector
- Ability to maintain confidentiality and handle sensitive information appropriately
- Strong customer service orientation with a focus on delivering exceptional client experiences
This role offers an exciting opportunity to lead facilities management operations in a prestigious corporate environment. The successful candidate will play a crucial role in ensuring the smooth running of the insurance company's headquarters, contributing directly to the client's operational success and employee satisfaction.
Employee Benefits:
- · Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
- · Standby rate is £15 per day and £50 on bank holidays
- · 25 days holiday plus bank holidays (pro rata into shifts for shift workers)
- · Company funded health cash plan
- · Ability to buy and sell holidays – buy 5 days & sell 2 days
- · Life assurance
- · Auto-enrolment company pension scheme
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Purchase an electric vehicle via salary sacrifice
- Employee discounts with various brands
- Learning and development programs, training and career opportunities.